Shipping Policy

Shipping Policy – ​​At Pure, we are committed to delivering your favorite cosmetics quickly, safely, and affordably. Please read our shipping policy below to understand how we process and deliver orders.

1. Places of dispatch

We currently ship throughout France, Belgium, Switzerland, and Luxembourg. International shipping will be available soon – stay tuned!

2. Processing time

Processing Time Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification when your order has been shipped.

3. Shipping and delivery costs

Delivery typically takes 3-7 business days depending on your location. Remote areas may experience slightly longer delivery times.

4. Shipping costs

• Free delivery for all orders
  

5. Order tracking

Once your order has shipped, you will receive a tracking ID via email or SMS. You can use this ID to track your shipment on our website or through the courier.

6. Delays and Problems

While we strive to deliver your order on time, occasional delays due to weather, logistics, or high demand may occur. We appreciate your patience and will do our best to keep you informed.

7. Incorrect delivery address

Please ensure all delivery information is correct before placing your order. Pure is not responsible for delayed or returned orders due to incorrect or incomplete addresses.

8. Damaged or lost packages

If your package arrives damaged or does not arrive at all, please contact us within 48 hours of the expected delivery date. We will help you resolve the problem as quickly as possible.